TERMS AND CONDITIONS
DIVES, DIVE PACKAGES & ACCOMMODATION
All prices exclude equipment hire.
Cancellation / refunds policy
Payment Terms:
A minimum 20% per person non-refundable deposit is to be sent within 7 days from the date of invoice. The remaining balance should be paid 30 days before the arrival date. Any bookings made less than 30 days before arrival must be paid in full within 7 days from the invoice date. Deposit/Payments can be made via PayPal, Credit card or Bank Transfer., please ensure that all fees are paid at the time of sending funds. People wishing to book very short term and pay cash on arrival cannot be guaranteed availability.
Please Instruct your bank to send your funds covering all fees (The person sending funds is responsible for all fees, we can only reflect the amount we receive on the invoice). No Exceptions.
Special for Group Bookings: 7 Pay, 8th has a package for free.
● 45 days or more before the date of arrival: No Charge (Deposit Forfeited)
● 45 days to 30 days before arrival: 50% of the invoice total to be returned*
● Less than 30 days before arrival: No Refund
● No Show: No Refund
● Flight Cancellation (late arrival): No Refund on unused Services
● Unused Dive from Prepaid package: No Refund, non-transferable, unless canceled by ….(Insert agent)....
*Administrative fees and bank charges will be deducted.
Guests should have full travel insurance for any losses.
Due to the logistics of running a successful dive centre, we require 48 hour notice should you need to cancel your dive with us. Dives cancelled on the day due to being cold, seasick or hungover will still be charged for as we may have been able to book other divers on the boat. Refunds/credits will only be given if we cancel the launch due to weather or reasons using our own discretion. Thanks for understanding.
No refunds on package specials.
Please note every diver needs a permit to dive on Protea Banks (being a Marine Protected Area). Permits are available from any post office. The original will be kept on the boat for the duration of your dive.
When doing an eft into our account as payment for your accommodation/diving please remember to send us a copy via either e-mail. If this is not received please note that your booking cannot be confirmed. Please do not rely on your bank to do this. All bank charges will be for your account.
TRIP BOOKING TERMS & CONDITIONS
NOTE: No refunds on accommodation. Dives cancelled with less than 48 hours’ notice are non-refundable. Dives cancelled by us credits will only be given.
DIVE COURSES TERMS & CONDITIONS
No refunds on courses.
Please contact.… (insert agent)…. should you have any questions, comments or recommendations.
Although we endeavour to give you the best possible experience on Protea Banks… Please note:
When booking a dive you are paying for your spot on the boat
You are NOT paying for the amount of sharks that you see or don’t see. You are not paying for the visibility or water conditions. All of this is nature and completely out of our control.
You are paying for a stop on the boat that safely gets you to the dive site and back again. You are paying for a Divemaster that is provided to lead the group and not a personal “babysitter” to help you get down. Should you want your own Divemaster to assist you, this can be arranged in advanced and at an extra fee
Dives will not be refunded if: hung over, sea sick, unable to get down, no shows.
- Also note that dives booked is the dives that will be done. The booking will not be forfeited or refunded due to person deciding they had done and seen enough. Your spots are confirmed and cannot be sold to someone else at the time of this decision.
